1Malaysia, 1System?

It all began with the so-called number one telco in Malaysia. Celcom. I was a Blackberry user back then when I started to use BIS plan. The first few months went well and then it started to go crazy. My prepaid credit was deducted tremendously. My credit went from RM50 to nil.

Celcom Careline kept blaming me for not turning this and this off. Yeah. Turned them all off and the problem persisted. After a very detailed explanation of my usage they then admitted that it was their system’s fault. They admitted it only when they lost the argument. Brilliant.

I then switched to iPhone. This time around I used Hotlink. Again, the first few months were good until the same problem happened again. This time Hotlink Careline blamed me for streaming videos on my phone. Tell me how the heck can I stream videos when I was sleeping? Mistakenly pressed on a wrong button? The phone was on the table and I did not sleep on that table.

Again, they admitted that it was their system’s fault only when I explained in details of my usage for the past few days and they had no more point to counter my explanation. Brilliant.

I switched to Umobile a month ago. Everything went well until two days ago. I can only received mentions but can’t go online. Never did I expect they will also have the very same problem as the two telcos mentioned above.

Now can someone tell why the eff our Malaysia’s telcos all have same stupid system? I would assume that they did that on purpose. To get ‘free’ money from users. I keep on track of my usage so when they try to blame me for the mistakes that I don’t do, I can argue. But a lot of people out there will just nod their head replying “Ouh really? Okay. Okay. Ouh really? Okay.” when they say “Ouh my dear user it is your mistake for streaming video, download this and that, go over the bandwidth bla bla bla” and keep deducting your credit again and again and again and again………..

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7 thoughts on “1Malaysia, 1System?

  1. Trust me, not all users out there have enough time and knowledge to counter this kind of situation. It happens to me several time already. I’d already tried several times to tell them that had they ever wonder, for once the problem is coming from them (similar situation like yours). Always, users are to be blame!

  2. most of telco will blamed their user for over expand the bandwidth. here you can see mine with maxis long time ago. after complaining.. they said.. they wont capped user because afraid user will affected with slow speed. sound nonsense for me… but then they continue charged my data until reaches RM250. wadefark tah. sound like stupid anyway.

    this is my comment about Malaysian Berokben:
    http://azmanishak.com/2010/04/broadband-malaysia-secara-keseluruhannya/

    • the problem wasn’t about going over the limit. the bandwidth wasn’t consumed to the max. still in the limit. but the system cannot detect the plan subscribed but deducted prepaid credit when going online instead.

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